Shipping & Returns
Please click on a topic below to view more information.
Shipping Information
| Q: | I am overseas, can I purchase from OSMER? |
| A: | In many cases we can supply overseas customers. Payment can be made by credit card in advance of shipment. |
| Q: | Can you ship to a PO Box? |
| A: | No. All deliveries are made by courier and must be to a physical address to obtain a signed POD. |
| Q: | If I order more than one product, do I have to pay for shipping on each of the items? |
| A: |
We calculate shipping and handling costs for each shipment. Your orders will normally be supplied in one shipment, depending on what is ordered. Generally your order should come in one shipment; however, if any goods are not available, they will be backordered and shipped on arrival of new stocks. You will be notified on your invoice of anticipated arrival dates of out of stock items. |
| Q: | Can I order a product and ask you to ship it to someone else? |
| A: | Yes, this is sometimes possible. Ask our customer service department at the time of ordering. |
| Q: | If I order today, when can I expect to receive my order? |
| A: |
Once your payment is confirmed, we will dispatch the goods immediately via courier. If you wish to use our Air Express delivery service ($20 extra for 1, 3 or 5kg satchels) it will arrive within 24 hours (Melb, Syd, Brisbane,Adelaide, Darwin, Perth). To take advantage of Express Delivery you must contact our Web Orders division on 1800 773 222 and quote your order number as restrictions do apply. We have a twice daily pick up service for Brisbane metro area. Overnight service to Gold Coast, Sunshine Coast, Toowoomba, Ipswich etc. |
DOA Returns
In the event that you receive a product that is not in working order, please notify the OSMER Online Customer Service Centre by telephone 1800 773 222 and return the product within 7 days. Please ensure that the product you are returning has complete packaging and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA. Return to 14/57 Mortimer Road, Acacia Ridge. Qld. 4110.
You must have your invoice number and a detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RA) Number once we have received the goods.
Incorrect Product
In the event that you receive a product that is not what you ordered, please notify the OSMER Online Customer Service Centre by telephone and return the product within 7 days. Please ensure that the product you are returning has complete packaging and contents as originally supplied. Failure to report a service failure item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item .
You must have your order number/Invoice number and a detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RA) Number once we have received the goods.
Product Return
Customers are responsible for finding/obtaining the correct products for their individual needs. In the event that you decide that you do not want the product you have ordered, OSMER MAY at it's discretion accept return of the product within 7 days. Any such return may attract a 20% restocking fee calculated at the current invoiced price. No refunds will be provided for any opened product. All refunds for non-opened items exclude shipping and handling charges. Please allow up to 30 days for refunds to be processed and credited to your account.
Warranty Claim
All goods sold by OSMER come with an one-year back to base manufacturer warranty. This warranty is not transferable. All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Australasian Merchandisers Pty Ltd. We are not responsible for any parcel missing in transit, on its return back to OSMER Online. Return to 14/57 Mortimer Road, Acacia Ridge, Qld 4110.